FAQ

Below are answers to some of the most frequently asked questions about our wigs, orders, shipping, and services. If you have a question that is not addressed here, please feel free to reach out to us for further assistance. Q: What materials are your wigs made of? A: Our wigs are made from high-quality materials, including 100% human hair and premium synthetic fibers. Human hair wigs offer a natural look and feel, can be styled with heat tools, and are durable with proper care. Synthetic wigs are low-maintenance, retain their style well, and are more affordable, making them a great option for everyday wear or special occasions. Q: How do I choose the right wig size? A: Most of our wigs come in a standard size that fits most head shapes and sizes, with adjustable straps to ensure a secure and comfortable fit. To find your perfect fit, measure the circumference of your head from the front hairline, around the back of your head, and back to the front. Refer to our size guide (available on each product page) to match your measurement to the appropriate wig size. Q: Can I style my wig? A: Yes, you can style most of our wigs. Human hair wigs can be curled, straightened, or styled with heat tools (up to 350°F) just like your natural hair. Synthetic wigs should not be styled with high heat, but you can use low-heat tools (up to 250°F) or wig-friendly styling products to achieve your desired look. We recommend using heat protectant products when styling any wig to prevent damage. Q: How long will my wig last? A: The lifespan of your wig depends on the material and how well you care for it. Human hair wigs can last 6-12 months with regular wear and proper care, while synthetic wigs typically last 3-6 months with regular wear. To extend the life of your wig, avoid excessive heat, wash it gently with wig-specific products, and store it properly when not in use. Q: Do you offer international shipping? A: Yes, we offer international shipping to most countries. Shipping times and costs vary depending on your location, and international customers are responsible for any customs duties or taxes. Q: How can I track my order? A: Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress on the courier’s website. Q: Can I cancel my order? A: Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped. After 24 hours, we cannot guarantee that your order can be canceled.